Privacy policy
nhouse Inc. (hereinafter referred to as "the Company") sets forth this privacy policy (hereinafter referred to as "this Policy") regarding the handling of personal information of customers in the services provided by the Company (hereinafter collectively referred to as "the Services").
"Personal Information" as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information (Act No. 57 of 2003, as amended, hereinafter referred to as the "Personal Information Protection Act") refers to information about a living individual that can identify the specific individual based on (i) names, birth dates, and other descriptions (written, pictorial, or electromagnetic records, including records created by electromagnetic means) contained or recorded in the information, or expressed by voice, motion, or other means (excluding personal identification codes), and (ii) information containing personal identification codes.
"Related Personal Information" refers to information related to living individuals as defined by the Personal Information Protection Act, including but not limited to Cookie information, advertising identifiers, user IDs of the Company's services, location information, attribute information, browsing and purchase histories, and other behavioral histories.
"Personal Data" refers to the collective term for Personal Information and Related Personal Information.
The Company may ask for personal information such as name, date of birth, address, telephone number, email address, annual income, bank account number, credit card number, and driver's license number when customers register for or apply for the Services. The Company may also collect transaction records containing personal information and payment information from partners and third parties.
The purposes of using personal information by the Company are as follows:
The Company may change the purposes of using personal information only with prior consent from customers, or if the new purposes are reasonably related to the original purposes, and if consent has been obtained separately from customers. If the purposes are changed, the new purposes will be notified to customers or published on the Company's website.
The Company strictly manages personal information and takes preventive and corrective measures against risks such as unauthorized access, loss, destruction, alteration, and leakage of personal information.
The Company provides personal data to third parties in the following cases or with separate consent from customers:
The Company may outsource all or part of the handling of personal information to a payment agency or other business consignee within the scope necessary to achieve the purposes of use defined in Article 3. In this case, the Company will carefully examine whether the business consignee meets the Company's separately defined selection criteria, and will ensure that the business consignee properly manages the personal information.
The Company jointly uses personal information within the scope necessary to achieve the purposes defined in Article 3.
The Company will disclose personal information to the customer without delay when requested to do so by the customer. However, this does not apply if the Company is not obligated to disclose the information under the Personal Information Protection Act or other laws and regulations. If the Company decides not to disclose the information, the customer will be notified without delay. In addition, a fee of 1,000 yen per case will be charged for disclosure.
If the Company is requested by the customer to correct or delete personal information on the grounds that the information is false, the Company will conduct a necessary investigation without delay and correct or delete the information based on the results of the investigation. The Company will notify the customer of the correction or deletion without delay.
If the Company is requested by the customer to suspend or erase the use of personal information on the grounds that the information is being handled beyond the scope of the purposes of use or has been obtained by improper means, the Company will conduct a necessary investigation without delay and suspend or erase the use of the information based on the results of the investigation. The Company will notify the customer of the suspension or deletion without delay.
For inquiries regarding the handling of personal information by the Company, please contact the following:
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